• Collect & Input all trips details for all Charter Flights in FOS, continue to update as changes are made
• Coordinate, arrange and confirm all trip logistics (such as catering, ground transportation, hotel, etc.)
• Ensure initial and final (day prior to trip) trip sheets are sent to Charter Clients and all necessary information in the trip is completed for Flight Coordination duties
• Respond and act on any action items that come from Charter Day Prior review
• Ensure payment for all Charter Flights are received prior to flight or according to terms
• Invoice all Charter Flights and follow-up on any incidentals
• Assist Charter Sales team in responding to inbound charter requests quoting the Jet Linx managed fleet when needed
• Update necessary Charter Marketing sites with new Aircraft additions or fleet amenity changes
• Update & distribute Additionally Insured documents when needed
• Collaborate with Fleet Optimization to maximize aircraft scheduling efficiency to meet company goals
• Maintain Charter Client records and preferences in the Flight Operations System (referred to as “FOS”)
• Communicate and escalate service issues appropriately, including timely follow up
• Participate in department training, industry networking events and client meetings as needed
• Assist with Marketing plans & efforts when needed
• Identify, develop and maintain relationships with industry partners and brokers
• Assist in identifying monthly, quarterly and annual department goals
• Research, collect, analyze and interpret industry trends both nationally and within local markets to ensure the brand is being marketed and considered
• Maintain solid understanding of local and national trends
• Share in the on-call rotation as needed and on designated nights/holidays
• Other related duties as assigned

Knowledge, Skills, & Abilities:

• Possess well-rounded understanding of JLA business model and projected growth
• Ability to think outside of the box
• Strong interpersonal communication skills
• Competence in Microsoft Office Suite application
• Ability to effectively interact with all levels of the Company
• Strong attention to detail and organizational skills
• Ability to handle and maintain the confidentiality of sensitive information
• Ability to work under minimal supervision
• Ability to exercise independent judgment, discretions and initiative
• Self-motivated and independent problem solving ability
• Excellent verbal and written skills
• Ability to travel as needed
• Ability to work non-traditional hours as needed

Education and Work Experience:

• Bachelor’s degree in a related field;
• 2 or more years of related Customer Service or Accounting experience
• Or, equivalent combination of education and experience