AMOS Support Specialist
Job type: Onsite
01 to 03 months
Basic Level
Expired-
United States
United States Project detail
Roles & Responsibilities
Lufthansa Systems is an information technology service provider for the aviation industry, with around 1,900 employees in several locations in Germany and offices in 16 other countries. Lufthansa Systems distributes in APAC the software package AMOS that manages the maintenance, engineering and logistics requirements of modern airlines. AMOS is the leading MRO software and it’s developed in Switzerland by Swiss AviationSoftware.
In order to strengthen our leading market position we are looking for dedicated employees who would like to work in a fascinating international environment with more than 160 customers from all over the world.
We are looking for a skilled Application Support Specialist to join our team in Singapore in offering first level/second level support to our customers.
The Main Responsibilities would include:
- Answering cases submitted to Swiss-AS via the AMOS online support tool;
- Communicating with customers directly via e-mail or phone;
- Communicating with other departments in order to resolve and clarify the customer case and determine the cause of the problem;
- Selecting and explaining the best solution to solve the case;
- Ensure follow up on customer cases.
Requirements
Requirements:
- Be a team-player, flexible, proactive and able to work under pressure.
- You are highly motivated and committed.
- You have good communication skills and are able to interact with people from various technical backgrounds and cultures.
It is essential that you have:
- A broad AMOS knowledge;
- Work experience as an AMOS Administrator;
- Knowledge about the aviation industry and processes in aircraft maintenance;
- Fluency in written and spoken English.
- Fluency in either Mandarin or Japanese is an advantage.What we offer
- Working in an open and cooperative environment with a motivated and friendly team
- Excellent working conditions in pleasant surroundings
- Good professional and personal development opportunities
- Active participation in the continuous improvement of processes
- International work environment with people from around the globe
- Flight and travel discount
To express your interest in the above vacancy please forward your detailed resume with a passport size of photo including your current and expected salary not exceeding 2 MB via online.
Only shortlisted candidates will be notified.
Project frequently asked questions
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